phcash casino Privacy Policy

This Privacy Policy applies to all individuals who access or use the phcash casino platform, including players who have registered an account, visitors who browse the platform without registering, and individuals who contact our support team.

phcash casino operates exclusively for players based in the Philippines. All data collection, processing, and storage practices described in this policy are applied uniformly to Philippine-based users of the platform. If you are accessing the platform from outside the Philippines, please be aware that this platform is not intended for your use.

phcash casino collects personal data through several points of interaction. The categories of data we collect include:

We collect only the data necessary for the purposes described above. We do not collect sensitive personal data beyond what is required for identity verification and legal compliance.

phcash casino uses your personal data for the following purposes:

• Account administration: Creating and maintaining your player account, processing login requests, and managing account-level settings.
• Identity verification (KYC): Confirming your identity and age (21+) before activating deposit and withdrawal functionality on your account.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso via the payment channels associated with your verified account.
• Fraud prevention and security: Monitoring for unusual activity, detecting potential account misuse, and protecting both you and the platform from fraudulent transactions.
• Responsible gaming: Monitoring gaming behaviour patterns to support responsible gaming tools such as deposit limits and self-exclusion, and to identify accounts that may benefit from intervention.
• Customer support: Responding to queries, resolving disputes, and communicating account-related updates.
• Platform improvement: Understanding how players use the platform to improve performance, navigation, and the overall experience.
• Legal compliance: Meeting obligations under applicable Philippine law, including anti-money laundering requirements.

We do not use your personal data for third-party advertising, and we do not sell your data to marketing companies or data brokers.

phcash casino shares personal data with third parties only where necessary and under appropriate data protection arrangements. The categories of third parties who may receive your data are:

• Payment processors and banking partners: To facilitate PHP deposits and withdrawals via InstaPay, PESONet, bank transfer, and local e-wallet channels. These partners receive only the transaction-relevant data required to complete the transfer.
• KYC and identity verification providers: To validate your identity documents and age as part of the account verification process. These providers operate under data processing agreements and may not use your data for their own purposes.
• Technology and infrastructure providers: Hosting, security, and platform service providers who process data on our behalf under contractual obligations to maintain appropriate security standards.
• Law enforcement and regulatory authorities: Where required by applicable Philippine law or a valid legal order, we may be required to disclose certain data. We will only do so to the extent legally compelled.

We do not share your personal data with any third party for marketing or advertising purposes. Any third-party service provider we work with is contractually bound to handle your data only in accordance with our instructions and applicable data protection standards.

phcash casino retains personal data for as long as your account is active and for a reasonable period thereafter, in line with the following principles:

• Account registration and identity data is retained for the duration of your account plus any legally required retention period following account closure.
• Transaction records are retained in accordance with financial record-keeping requirements under Philippine law.
• Gaming activity data is retained to support responsible gaming monitoring and dispute resolution for a defined period after each session.
• Support communications are retained for a period sufficient to resolve disputes and for quality assurance purposes.

When data is no longer required, it is deleted or anonymised so that it can no longer be attributed to you. Where legal obligations require extended retention, we apply security controls to ensure the data is not used for any other purpose during that period.

phcash casino applies a layered approach to data security. The measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and the phcash casino platform is encrypted in transit using SSL/TLS protocols.
• Access controls: Access to personal data within the phcash casino organisation is restricted to personnel with a specific need to access it, governed by role-based access controls.
• OTP authentication: Login and sensitive account actions may require one-time password (OTP) verification to your registered mobile number, adding a second layer of identity confirmation.
• Infrastructure security: Platform infrastructure is maintained with security patching, intrusion detection, and regular security reviews.

No data security system is completely impenetrable, but phcash casino takes all reasonable and practical measures to protect your personal information. If you have reason to believe your account has been compromised, please contact support immediately through your account dashboard.

phcash casino uses cookies and similar tracking technologies on the platform and mobile app. Cookies serve the following functions:

• Session cookies: Maintain your logged-in session while you are actively using the platform. These are deleted when you close your browser.
• Preference cookies: Remember your settings and preferences so you don't have to reset them each visit.
• Analytics cookies: Help us understand how players navigate the platform — which sections are used most, where players drop off, and how performance can be improved. Analytics data is processed in aggregate form and does not identify individual players.
• Security cookies: Support fraud detection and help identify unusual login behaviour.

You can control cookie preferences through your browser settings. Note that disabling certain cookies — particularly session cookies — may affect the functionality of the platform, including your ability to stay logged in.

As a Philippine-based player using phcash casino, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through your account dashboard.

phcash casino does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults aged 21 and above. Age verification is a mandatory part of the KYC process for every account.

If you are a parent or guardian and believe that a minor has created an account or provided personal data to phcash casino, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete all associated personal data as promptly as legally permissible.

phcash casino reserves the right to update this Privacy Policy at any time. When we make changes, the revised version will be published on this page with an updated effective date.

For material changes that significantly affect how we use your personal data, we will provide notice through in-platform notifications or by email to the address registered on your account where reasonably practicable. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how phcash casino is handling your personal information, please contact our support team.

Support is available 24/7 through the in-platform chat and support ticket system, accessible once you are logged into your account. For privacy-specific enquiries, you may also reach us at [email protected].

We will aim to respond to all data-related requests within a reasonable timeframe. Complex requests — such as full data subject access requests — may take additional time to process fully.